Question 1

How many days will my package be delivered if I live in the UAE?

Answer

We use a third party shipping company that usually delivers your package within 3-5 business days.

Question 2

Do you ship in International?

Answer

Yes, we ship worldwide for a flat fee of Aed 99

Question 3

How many days does it take to deliver Internationally?

Answer

For International shipments we use DHL which usually delivers within 7-10 days.

Question 4

Do you deliver to Saudi Arabia & Qatar?

Answer

Yes, we ship to Saudi and Qatar via DHL for a flat fee of Aed 99

Question 5

Do you have Express Delivery?

Answer

Yes, we have an option for express delivery 'Only Within Dubai'. Packages are delivered within 48 hours max.

Question 6

What time will my package be delivered?

Answer

Generally, our third party shipping company delivers between 9am-6pm. They will call you before they deliver to schedule the best time for delivery.

Question 7

Can I Pick Up my package?

Answer

Yes, you can pick up your package after 24 hours of placing your order. The address for pickup is Villa 4, 31a Street, Near Choitram, Garhoud, Dubai.

Question 8

What Shipping Company do you use for International Shipments?

Answer

We use DHL for international shipments.

Question 9

What Local Shipping Company do you use for Shipments within the UAE?

Answer

For local shipments (within UAE) we currently use a company called Cloud Express.

Question 10

How Do I check my Knee Sleeve Size

Answer

Step 1. Measure the circumference around your knee while your leg is straight.

Step 2. Match the Measurement with our sizing on the Knee Sleeve product page.

*Note: If you are a powerlifter or squat over 130kgs the stiff knee sleeves might be a good options for you.

If you have any additional questions please contact us +97154 3073182

Question 11

Can I Exchange my Knee Sleeves for another size?

Answer

You definitely can. As long as you haven't used them we can exchange them for you.

Please Note:

1. Knee Sleeves are meant to be tight fitting to give you the best support.

2. If you haven't worn Knee Sleeves before, please watch our video on the product.

Question 12

How do I wear Knee Sleeves?

Answer

Please check out our blog on how to wear knee sleeves.

If you have any further questions please:

WhatsApp 0097154 3073182

Question 13

Do I buy the Regular or Stiff Wrist Wraps?

Answer

For Beginner to Intermediates lifters we suggest Regular Strength Wrist Wraps.

For Intermediate to Advanced lifters we suggest Stiff Strength Wrist Wraps.

Tip: If you Bench over 120kgs get the Stiff ones.

Question 14

What size of Lifting Belt should I buy?

Answer

Measure your waist while keeping your body relaxed, minus 1 inch from that and that should be your measurement for your belt size.

*Refer to our sizing chart on the product page and tally your measurement with the Belt Size.

Question 15

Should I buy the Bodybuilding/Weightlifting Belt or Power Belt?

Answer

This will depend on the type of Strength Training you do.

If your training involves a lot of bodybuilding & weightlifting movements (Clean & Jerks and Snatches) we suggest you get the Bodybuilding Belt.

If your training involves heavy Squats, Deadlifts, Bench Press and Overhead presses, we suggest you get the Power Belt.

*Please Note: Both belts are made from 100% Premium Authentic Leather, the Power Belts are thicker and wider to cover more surface area and provide greater support.

Question 16

How do I use Deadlift Straps

Answer

Please check out our blog on How To Use Lifting Straps.

If you have any further questions please:

WhatsApp 0097154 3073182

Question 17

Do you have Warranty on your products?

Answer

Yes, we have a 6 month Warranty on our Lifting Gear, minus general wear and tear.

Please Contact Us if you have any further questions via email:

customersupport@generationstrong.com

Question 18

Are your products Made by Experts?

Answer

Yes. All our Lifting Gear is Designed, Created and Tested by Real Athletes.

Question 19

Are your products Sustainable?

Answer

We do our best to ensure that all our product manufacturers follow ethical work guidelines.

All of our products are packed and shipped using Reusable Packaging, either Cool Drawstring Bags or Cool Reusable Boxes.

Our goal for 2022 is for all apparel to be made with sustainable fabrics. Recycled Plastic Bottles, Recycled Nylon, Bamboo Fabrics or Organic Ethically Produced Cotton.

Question 20

Where are your products made?

Answer

Most of Apparel is Made in the UAE or sourced through companies in the UAE. One of our pillars is to Support Local companies.

Our Lifting Gear is sourced from under developed & developing countries as we try to do our best to help boost the economies in countries such as Bangladesh, Pakistan, India and Vietnam.

Question 21

Additional Questions

Answer

Please Contact Us:

Whatsapp 0097154 3073182

Email customersupport@generationstrong.com

Question 22

What Credit Cards do you accept?

Answer

We accept All Major Credit Cards including Visa and Mastercard.

Question 23

Do you accept Cash On Delivery?

Answer

Yes, we accept Cash On Delivery anywhere in the UAE for an additional fee of Aed 10.

Unfortunately, we do not have a Cash on Delivery option for international shipping.

Question 24

Why do you charge Aed 10 extra for Cash On Delivery?

Answer

Over the years we have had many packages returned to us with Cash On Delivery as the payment option. As we use a Third Party Shipping Company we have to incur the charges of packages being shipped and returned back to us when not delivered. Additionally we pay an extra cost to have the Cash On Delivery option available for us. To encourage our customers to their card and provide us with a correct shipping address we have added the additional Aed 10 for every Cash On Delivery package.

Question 25

Do you accept Apple Pay?

Answer

Yes, we do.

If you have any trouble with payments please contact us:

0097154 3073182

Question 26

Can I pay via Bank Transfer?

Answer

Yes, just reach out to us and we will provide you the details.

Email us:

customersupport@generationstrong.com

WhatsApp us:

0097154 3073182

Question 27

What if my payment doesn't go through online?

Answer

If your payment doesn't go through online then most likely it is a banking issue. Please reach out to your Bank and email us on customersupport@generationstrong.com. We will look into the situation if the problem is from our end and find a solution.

Question 28

What if I choose Cash On Delivery but change my mind and want to pay Online?

Answer

You can absolutely do that, just email us on customersupport@generationstrong.com within 24 hours on your purchase.

Question 29

Other Questions/Contact Us

Answer

Email: customersupport@generationstrong

Phone: 0543073182

Whatsapp: 0543073182

Question 30

How do I Track My Package?

Answer

We don't have auto generated tracking numbers so please email us on:

customersupport@generationstrong.com

We will get back to you within 24 hours with your tracking number.

For Local Shipments, track on:

Cloud Express

For International Shipments, track on:

DHL

Question 31

How many days will my package be delivered if I live in the UAE?

Answer

We use a third party shipping company that usually delivers your package within 3-5 business days.

Question 32

How many days does it take to deliver Internationally?

Answer

For International shipments we use DHL which usually delivers within 7-10 days.

Question 33

Who do I contact if I haven't received my order?

Answer

Please Contact:

customersupport@generationstrong.com

or WhatsApp us:

+97154 3073182

Question 34

What if I want to Change My Address?

Answer

Yes, you can do that within 24 hours of placing your order.

Email us:

customersupport@generationstrong.com

or WhatsApp us:

+97154 3073182

Question 35

What if I'm Not Home when my order arrives?

Answer

Generally our courier company calls you before to schedule a delivery time. Incase you are not able to receive the package please ensure there is someone else to receive the package or you provide the courier company with another address.

For Cash On Delivery, unfortunately we do not deliver without the cash collected so please ensure there is someone with the payment amount available to collect the package.

Question 36

What time can I expect my delivery?

Answer

Our Local Courier Company usually calls to schedule a delivery time before they arrive.

The timing for delivery is between 9am-6pm.

Question 37

How long does it take if I have Preordered something?

Answer

The usual time for a preordered product is between 2-4 weeks. If there is any delay we will contact you.

Question 38

Can I add a special note if this a Gift for Someone?

Answer

Yes, you definitely can. Just add the Note you would like to sent in our comments section when you order. Alternatively, you could email us:

customersupport@generationstrong.com

with your note.

Question 39

Additonal Questions?

Answer

If you have any additional questions you can:

Email Us

customersupport@generationstrong.com

Call Us

+97154 3073182

WhatsApp Us

+97154 3073182

Question 40

Can I Exchange a product?

Answer

(WE ENCOURAGE YOU TO PLEASE CHECK OUR SIZING CHARTS BEFORE YOUR ORDER)

Yes, you definitely can exchange the product is unused if. Please see the costs for exchange below:

Within UAE

1. In person at our location in Garhoud, Dubai, UAE | Free

2. Via Courier within the UAE | Aed 20

3. Via Courier Outside UAE (International) | Aed 99

Please email us on customersupport@generationstrong.com and we will help you from there.

Question 41

Do you Charge for Exchanges?

Answer

You can exchange the product at our location in Garhoud at no cost.

If you are within the UAE and unable to exchange the product at our location in Garhoud we can organize the courier to facilitate the exchange, the cost will be Aed 20

If you are outside the UAE we will use DHL to facilitate the exchange. The cost will be Aed 150 (This is the price DHL charges us, we apologize if it seems too high)

Please email us with your questions: customersupport@generationstrong.com

Question 42

How do I Exchange a product?

Answer

There are 2 ways you can exchange your product:

1. You can drop by our office / shipping location in Dubai (please email us for the updated address)

2. We can arrange a courier exchange to your location if you aren't able to make it to our location in Dubai. This will be an additional cost (Please see the previous questions for costs)

(Please email us at customersupport@generationstrong.com to find out the approximate cost of arranging the exchange)

*Please note:

1. We charge the additional amount because we use a Third Party Courier Service that charges us for exchanges, both to and from the location.

2. Please double check our sizing charts before purchase so there's a smaller chance of the product not fitting you.

Question 43

Can I Return a product?

Answer

Please email us:

customersupport@generationstrong.com

We will guide you from there.

Question 44

What is your Return Policy?

Answer

We at Generation Strong do our best to check all our products before they are shipped out, however, we are only human

Defected/Damaged

if you do receive the product damaged or defected please let us know immediately (within 10 days of recieving your package)and we will get it replaced or refunded at no additional cost.

*We will arrange the shipping company to collect and exchange the product.

Wrong Size

If the size is wrong and product is unused please notify us immediately (within 10 days of recieving your package) Sizes can be exchanged at our location in Garhoud or via courier company for Aed 20.

Question 45

How do I receive my refund?

Answer

IF YOU HAVE PAID VIA CREDIT CARD:

Please notify us within 7 days of purchase, if you are based in Dubai we will arrange the courier to come collect the returned product from you and we will be able to refund the amount back to your credit card within 7-10 days free of charge (This is the timeline given to us by the payment gateway).

If you are based abroad please ship the product back us and once we receive the product we will issue your refund, either via credit card or bank transfer.

IF YOU HAVE PAID VIA COD:

Please notify us within 7 days of your purchase. We will arrange for the courier to pick up the return package and we will issue you a refund either via the same credit card you used or via bank transfer.

Question 46

How do I use my Gen. Strong Credit Note?

Answer

Pick the products you would like to purchase and send us an email with the details, we will arrange for an invoice and deduct the Credit Note amount from your invoice.

Question 47

What if the product I receive is Damaged?

Answer

First of all We Are Very Sorry For This!

Please email us immediately and we will arrange for a replacement product to be sent to you free of charge.

Question 48

Additional Questions?

Answer

If you have any additional questions you can:

Email Us

customersupport@generationstrong.com

Call Us

+97154 3073182

WhatsApp Us

+97154 3073182

Question 49

Where can I find All Your Products?

Answer

Currently the best place to find all our products is our website:

www.generationstrong.com

Question 50

Do you have a Retail Shop?

Answer

At this point we don't have a dedicated retail Gen. Strong Store. We should have one by mid 2023.

We do however retail some our products in gyms around Dubai:

1. The Warehouse Gym (Al Quoz)

2. The Warehouse Gym (Khawaneej)

3. The Warehouse Gym (IBN Battuta)

4. 24 Fitness (Al Quoz)

Question 51

Where can I find your Products in Australia?

Answer

In Australia we currently sell our womens training shorts on www.tweakmeonline.com

Question 52

Where can I find your Products in Kenya?

Answer

In Kenya you can purchase our products via @paceandpower_ Just reach out to them on insta, Ian's a great guy.

Question 53

Where can I find your Products in the USA?

Answer

Currently we only have our womens training shorts distributed to the US. Please contact @fitness_robyn to get your hands on a pair.

Question 54

Where can I find your Products in Saudi Arabia?

Answer

Currently we don't have a distributor in Saudi Arabia but if you are interested in becoming a distributor in Saudi please email Ray at ray@generationstrong.com.

Question 55

I am a New Customer, do I get a Discount?

Answer

Yes, you definitely do :) Use the code 'First10' upon checkout to 10% off your first order.

Question 56

I am a Returning Customer, do I get a Discount?

Answer

Yes, you definitely do. Please email us to get the code.

Email us:

customersupport@generationstrong.com

Question 57

Additional Questions

Answer

If you have any additional questions you can:

Email Us

customersupport@generationstrong.com

Call Us

+97154 3073182

WhatsApp Us

+97154 3073182

Question 58

I want to purchase your Products in Wholesale, is this possible?

Answer

Yes, this definitely is possible. Please contact Ray for more info:

ray@generationstrong.com

+97154 3073182

Question 59

Can I Retail your Products in my store?

Answer

Yes, this definitely is possible. Please contact Ray for more info:

ray@generationstrong.com

+97154 3073182

Question 60

Can I Create Custom Apparel and Lifting Gear with you (Whitelabelling)

Answer

Yes, this definitely is possible. Please contact Ray for more info:

ray@generationstrong.com

+97154 3073182

Question 61

Do you Print T-shirts?

Answer

Yes we do! Please contact Ray for more info:

ray@generationstrong.com

+97154 3073182

Question 62

Additional Questions

Answer

For any additional questions please contact Ray for more info:

ray@generationstrong.com

+97154 3073182

Question 63

Can I become your Brand Ambassador?

Answer

Yes and we would love to hear from you. Head to our Become an Ambassador page and just fill out the form.

Click This Link

Question 64

How can I Join the Squad?

Answer

We're super thrilled to hear you would like to join the Gen. Strong Squad.

Please email Ray with your resume and an intro letter about yourself.

ray@generationstrong.com

Accepted Answer

Please feel free to contact us:

Email

customersupport@generationstrong.com

Phone

+97154 3073182

Shipping & deliveries

Product Related questions

Payments

my orders/ tracking/ preorders

EXCHANGES/ RETURNS/ REFUNDS

How Do I SHOP?

Wholesale & retail inquiry

Other Questions