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Shipping



Shipping during COVID 19

At Generation Strong we believe that your delivery should be simple and fast, even during this difficult period. Orders generally get shipped out within 36 hours, however in light of COVID 19 all shipment companies around the world are facing delays and a shortage of manpower, so please accept our sincerest apologies if you do face any delays. Please don't hesitate to contact us if you have any questions.

Note: If you choose to pay via our Cash On Delivery option, please sanitize the money you pay with and the change you receive.

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Express Shipping

Deliveries take between 24 - 48 hours

Only available for deliveries in Dubai

Cash On Delivery Accepted

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Standard Shipping

We ship worldwide (Unless restricted by Aramex and DHL)

Usually ships out within 48 hours

If you use the Cash On Delivery option we use Aramex (Only within the UAE)

If you pay via Card we usually use DHL

Deliveries usually take within 4-14 days depending on your location.

Contact us: customersupport@generationstrong.com if you have any more questions

Note: You should usually get a tracking number from the shipping company within 24 hours of the package being picked up from the warehouse.


Pick up

Pickup Location: Villa 47a / Villa, 31 a Street, Garhoud, Near Choitram, Dubai, UAE For more information call or message 054 307 382




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Payments

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Online: We accept all major Credit Cards except American Express

Cash: We do accept Cash On Delivery within the United Arab Emirates

At Events: We use a terminal for payments that accepts all major credit cards (except American Express) and Apple Pay

Email Payments: If you order in person, on Instagram, Facebook or Whats App we are able to send you a payment link via our payment gateway.

Contact us: customersupport@generationstrong.com if you have any more questions


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Exchanges, Returns and Refunds

Need to Exchange a Size?
Please email us immediately at customersupport@generationstrong.com
Note: For an exchange, the customer would have to pay for shipping back to our warehouse and back to the customers address.


Need to Exchange a Product for another Product?
Please email us immediately at customersupport@generationstrong.com
Note: For an exchange, the customer would have to pay for shipping back to our warehouse and back to the customers address.


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Need to Return a Product?
Please email us immediately at customersupport@generationstrong.com
Note : Returns are accepted within 14 days of purchase, conditions apply, continue reading our Exchange, Return and Refund Policies below


Need a Refund?
On digital items, or if a particular product is bought and is out of stock and wasn’t updated by our warehouse, we will issue you a refund incase we can’t find you a suitable solution. Refunds generally take about 12-10 days to process and will be refunded via bank transfer and NOT via Credit Card or Cash (Cash only if you live in Dubai)


Defected or Damaged Products
We carefully inspect every product before they are shipped out, but we are only human. If there is a defect in any of our products please:

Take a Video and Picture immediately
Contact us ASAP at customersupport@generationstrong.com
Defected or Damaged items will be exchanged unless damage or defect is caused after usage or via the customer.


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Exchange, Return and Refund Policies

Exchange, Return and Refunds will only be reviewed if we are contacted within 14 days of purchase.

Exchange, Return and Refunds will only be reviewed if the product is unused.

Defects and Damages caused by the customer will not be applicable for exchanges, returns or refunds.

Shipping is handled by Aramex and DHL, you may also pick up shipments

Refunds take 10-12 days to process.

Refunds will be sent to your Bank Account and not back onto your Card or Cash (Cash only if you live in Dubai.


Other Stuff

www.generationstrong.com is a White Feathers Group FZC Company Incase you missed it, you can contact us at: customersupport@generationstrong.com +97154 3073182


Thank you for your love & support.